T&Cs

 

We want your child and their friends to have the best possible time at their party.
For that to happen it’s useful to be aware of the following:

 

- The princess entertainer may need somewhere to change into her costume just before the start. Please invite all the children to come dressed in the party theme costume. Adults are welcome to dress up also!

- There must be a power supply available for our PA system.

- Once Upon a Party are solely entertainers for this event and the client is responsible for the wellbeing of the children. In the unlikely event of any disruptive behaviour of the children attending the party, the party organiser will be responsible for those children. This enables the party host to carry on with the rest of the children.

- The client must provide the correct and safe space in which to carry out our work to best effect, we need a safe space suitable in size for the number of children invited. Remember there will be movement and games.

- The party host will conduct the party from the start time agreed to the finish time agreed, no earlier or later.

- We will need prior advice on the exact number of children attending to aid our party preparation. 30 is usually the maximum number of children…anything over will need to be discussed.

- Our parties are specifically designed to cater for the age of the birthday child; therefore, whilst younger and older siblings and friends are welcome to join in the party, it will not be aimed at their ages. However, every effort will be made to make the party relevant for everyone.

- In some of our parties we use minimal face paints, make-up and glitter. Please advise us if any parent has an objection to having their child’s face painted and the party organiser must obtain consent from the other parents. We assume consent has been sought by the party organiser unless told otherwise.

- If a party is cancelled any later than one week prior to your booking you will lose your deposit.

- Parents/Guardians are required to stay in the room for parties for the Under 3s and we encourage them to join in the fun!

- The main party host will arrive approx 10-15 minutes prior to the commencement of your party. In the unlikely event that they are late, they will of course make up the time.

- We require full payment in advance of the party to reserve your party slot. 
Please note: Full payment must be received before the party unless otherwise agreed! We do not attend the party if payment is not received in advance.

Once the party is booked and paid for we will contact you a few days before the party to confirm all the arrangements. If you do have any other questions about the party please get in touch. 

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